We are working to bring better broadband to the City of Williston
We know that many homes and businesses in our community do not have access to the affordable and reliable high speed internet that they need.
We need your help to secure our fair share of state and federal dollars designated for improving broadband access in our community. Please consider taking this brief survey to help!
After completing the survey, you will be asked to take a speed test to measure your current internet connection’s performance in real time. The speed test data is crucial to the project. The data will greatly increase our ability to improve broadband services!
We have a new phone system!
We have finalized our transition to a new phone system. We now have the entire city operations on the same telephone system. This will allow us greater flexibility, and control over our communications, both internal and external.
There are some changes that you will notice, and others you will not.
We have setup a better process for after hours contact for our customers to report issues. Some things to note are if you call City Hall @ 352-528-3060 during work hours, there is NO auto attendant, REAL people are there to answer the phone! If they are busy, and can not answer the phone, there is a voicemail to take your message, and someone will call you back. If you call City Hall after hours, you will get an auto attendant. There is an option to report an issue with any of the utilities.
If you call the old After Hours # – 352-528-4401, you will directly get the option to report an issue. If you have a billing issue, the after hours on-call personnel can not assist you. This is for outages, or issues with the utilities services only.
The Police and Fire Departments have asked that you refrain from calling them for non-emergency issues, involving outages or utility issues. They will just transfer you to the same auto attendant. They are busy enough taking care of their calls, and the additional calls over non-emergency issues, take away from their ability to handle emergency calls. Thank you for your understanding. As always, in the event of an Emergency, call 911.
We do apologize for any inconveniences that may have occurred during this transition.
BEWARE OF WHERE YOU PAY YOUR BILL ONLINE!
We have been made aware that some customers attempting to pay their bill online, have been using a 3rd party site, called doxo.com. WE DO NOT HAVE ANY AFFILIATION WITH doxo.com. IF you need to pay your utility bill online, use the [pay your utility bill] button on this website, or click here: https://utility.willistonfl.org/ubs1/
The website doxo.com charges approximately 3.75% or more to process your payment, and we do not receive any notification that you have paid your bill, until a check arrives in the mail, so you may still be cut off if delinquent. Again, The City of Williston, Florida, is NOT affiliated with, nor do we approve of customers paying their bills through ANY 3rd party websites, like this.
